Complaints

If you’re not completely happy with our service at The Business Finance Group Limited, we’d like to hear about it — that way, we can do something to put it right and ensure we improve our services moving forward.

At The Business Finance Group Limited we do everything we can to make sure our customers get the best possible service. However, sometimes things can go wrong. When that happens, we always encourage our customers and partners to tell us about your complaint, so that we can put matters right.

We want to:

Make it easy for you to tell us about your complaint.
Give your complaint the attention it deserves.
Resolve your complaint fairly promptly and without delay.
Make sure you are satisfied with how your complaint was resolved.

How to complain:

To make a complaint, you can:

Call us on 01604 201510
We are available from 9am to 5pm Monday to Friday (please note that we are closed on all UK public and bank holidays).
Email us at info@thebfg.co.uk
Write to: The Complaints Department, The Business Finance Group Limited, Office 9, Eckland Lodge Business Park, Desborough Road, Market Harborough, Leicestershire, LE16 8HB.

How long will it take?

We'll do all we can to resolve your complaint within three working days. If we can't do this, we'll write to you within five working days to tell you what we've done to resolve the problem, or acknowledge your complaint and let you know when you can expect a full response. We will contact you regularly until your complaint has been resolved.

If we haven't issued our response within eight weeks from the date you first raised your complaint, or if you're dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review.

Contact details for the Financial Ombudsman Service:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk